Shipping Policy

Last Updated: 7 September 2026

This Shipping Policy explains how The Deck Gamer, operated by APP Distribution Pte. Ltd., processes and delivers orders.

1. Delivery Area

We currently provide delivery services to addresses within Singapore only.

We do not currently ship internationally.

2. Order Processing

Orders are normally processed after payment has been successfully received and verified.

Orders may take additional time to process during:

Weekends and public holidays;
Major promotional periods;
Product launches;
High-volume sales periods; or
Circumstances affecting our warehouse or logistics partners.

If an item is temporarily unavailable or there is a significant delay, we may contact you using the information provided with your order.

3. Delivery Times

Estimated delivery times will be communicated during checkout or through your order confirmation where applicable.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, incorrect delivery information, unforeseen events or other circumstances outside our reasonable control.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please review your delivery details carefully before completing your order.

We may not be able to change the delivery address after an order has been dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply before we resend the order.

5. Delivery Attempts

Our delivery partners may make one or more delivery attempts depending on their operating procedures.

If delivery cannot be completed because the recipient is unavailable or the address cannot be accessed, the courier may contact you to arrange another delivery attempt or collection.

6. Delivery Confirmation

An order may be considered delivered when the courier's tracking system confirms delivery.

Customers should inspect the package upon receipt and notify us as soon as possible if the package appears damaged or if products are missing.

7. Damaged Packages

If your package arrives visibly damaged, please photograph the packaging and product and contact us as soon as possible.

We may request photographs, videos, order information or other documentation to assist with our investigation.

8. Missing or Incorrect Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly after delivery.

We will investigate the issue and, where appropriate, arrange a replacement, refund or other suitable resolution.

9. Shipping Charges

Applicable delivery charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional delivery rates subject to the terms of the applicable promotion.

10. Pre-Orders

Where pre-order products are offered, the estimated release or dispatch date will be stated on the product page where possible.

Pre-order dates are estimates and may change due to manufacturer or supplier delays.

If an order contains both pre-order and in-stock products, we may ship the products according to the applicable fulfilment arrangements communicated at checkout.

11. Contact Us

For questions regarding your delivery, please contact The Deck Gamer through the contact details provided on our website.

The Deck Gamer
Operated by - APP Distribution Pte. Ltd.

80 Changi Road, #03-24, Singapore 419715