top of page

THE DECK GAMER

Return & Refund Policy

Last Updated: 7 September 2026

​

At The Deck Gamer, we want you to be satisfied with your purchase. This Refund & Returns Policy explains when products may be returned and when refunds or replacements may be provided.

​

The Deck Gamer is operated by APP Distribution Pte. Ltd.

​

1. 7-Day Return Policy

Eligible products may be returned within 7 days of delivery.

​

To request a return, please contact us within 7 days of receiving your order.

The return request should include:

  • Order number;

  • Product name;

  • Reason for return; and

  • Photographs or other information where requested.

A return must be approved by The Deck Gamer before the product is sent back.

 

2. Conditions for Returns

Unless the product is defective or incorrect, returned products must generally:

  • Be sealed and unused;

  • Be in original and resalable condition;

  • Include the original packaging;

  • Include all accessories, manuals, cables and other items supplied with the product;

  • Include proof of purchase; and

  • Not show signs of damage, misuse or alteration.

We reserve the right to reject a return where the product does not meet these requirements.

 

3. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, hygiene requirements, activation status or other applicable restrictions.

This may include products that have been:

  • Activated or registered;

  • Opened where the product is subject to hygiene or software restrictions;

  • Digitally redeemed;

  • Used or installed;

  • Modified;

  • Damaged after delivery; or

  • Purchased as a clearance or final-sale item where clearly stated.

Any specific return restrictions will be communicated on the relevant product page where applicable.

 

4. Defective Products

If you believe a product has a manufacturing defect, please contact us as soon as possible.

We may ask you to provide photographs, videos, serial numbers, proof of purchase or other information to help diagnose the issue.

Where appropriate, we may arrange:

  • Repair;

  • Replacement;

  • Refund; or

  • Warranty service.

The appropriate remedy may depend on the product, manufacturer's warranty terms and applicable law.

 

5. Warranty

Unless otherwise stated, products sold by The Deck Gamer are supported by a 30 days warranty.

Warranty coverage generally applies to manufacturing defects and does not normally cover:

  • Accidental damage;

  • Physical damage;

  • Liquid or moisture damage;

  • Misuse or abuse;

  • Incorrect installation or use;

  • Unauthorised repairs or modifications;

  • Normal wear and tear;

  • Cosmetic damage; or

  • Damage caused by external factors.

Warranty claims may be subject to the manufacturer's specific warranty terms.

 

6. Incorrect or Damaged Products

If you receive a product that is incorrect or arrives damaged, please contact us promptly.

Please retain the original packaging until the issue has been resolved, as it may be required for inspection or return.

Where the issue is confirmed, we will determine an appropriate solution, which may include replacement, repair or refund.

 

7. Return Shipping

For change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated.

Where a return is due to a confirmed defective, damaged or incorrect product, The Deck Gamer may arrange or reimburse reasonable return shipping costs, subject to our assessment of the issue.

 

8. Refunds

Once an approved return has been received and inspected, we will determine whether the refund is applicable.

Approved refunds will generally be processed using the original payment method where reasonably possible.

For customer-initiated returns, including change-of-mind returns, any transaction, payment processing or service fees charged in connection with the original transaction are non-refundable and will be deducted from the refund amount.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Where a refund is issued due to a confirmed defective, damaged or incorrectly supplied product, we will review the applicable transaction or payment processing fees as part of the resolution.

 

9. Original Shipping Charges

Original shipping charges may not be refundable for change-of-mind returns unless otherwise required by applicable law.

Where a product is confirmed to be defective, damaged or incorrectly supplied, applicable shipping charges may be considered as part of the resolution.

 

10. Exchanges

Where available, we may offer an exchange for an eligible returned product.

If the requested replacement is unavailable, we may provide another appropriate remedy, including a refund.

 

11. Change of Mind

Change-of-mind returns are subject to the 7-day return period and the product condition requirements stated above.

Products that have been opened, used, activated, registered or otherwise rendered unsuitable for resale may not qualify for a change-of-mind return.

Any applicable transaction, payment processing or service fees are non-refundable for customer-initiated change-of-mind returns.

 

12. Consumer Rights

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded, restricted or limited under applicable Singapore law.

 

13. Contact Us

To request a return, refund or warranty assessment, please contact The Deck Gamer through the contact details provided on our website.

​

The Deck Gamer
Operated by - APP Distribution Pte. Ltd.

80 Changi Road, #03-24, Singapore 419715

bottom of page